Customer Support
- Total activity 23
- Last activity
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
How do I change my subscription details?
The only way to change your subscription details is to cancel the subscription that you are currently on and then start a new one. Unfortunately, we will not be able to transfer your progress fr...
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Customer Support created an article,
Will I be able to listen to music while I use the app?
Yes, Slay should not interrupt your music unless the app is playing a video with sound.
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Customer Support created an article,
Can I access Slay on my Apple Watch?
Slay is not yet compatible with Apple Watch. This is a feature that our team is planning to develop going forward, however, at this time more information about its release is not available.
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Customer Support created an article,
Is Slay available in my country?
We have made Slay available in every country that Apple App Store and Google Play Store would allow us to. To check if you can access the app, just visit the store on your device, search for "Slay"...
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Customer Support created an article,
How do I report a potential bug?
To report a potential bug, you will need to submit a support ticket with our team and: Describe the issue you are experiencing - if you are seeing any error messages please include a copy of these...
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Customer Support created an article,
What can I do if the app is not working as expected?
There are a few things you can try to resolve a technical issue (try relaunching the app after each one): Check if there are new versions of Slay available on the Apple App / Google Play Store. If...
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Customer Support created an article,
Have I lost my progress?
The data associated with your Slay account (your profile details, the progress you make and set information you record) is saved on our server and would not be deleted under any circumstances. Howe...
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Customer Support created an article,
How can I reset my password?
Click here to go to the reset password screen. Enter your email address and then select "reset". Check your inbox to find the recovery email (allow a few minutes to receive the email and check you...
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Customer Support created an article,
Why is my payment failing?
Payments may fail for a number of reasons. Before/when purchasing, please always ensure: You have a strong and steady internet connection. There are sufficient funds in the account associated with...
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Customer Support created an article,
Why has my subscription expired?
If you did not cancel your subscription manually, it may have expired because your recurring payment has failed. Read more regarding failed payments here. Alternatively, you may be having troubl...