Customer Support

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  • How do I report a potential bug?

    To report a potential bug, you will need to submit a support ticket with our team and: Describe the issue you are experiencing - if you are seeing any error messages please include a copy of these...

  • Do you offer returns/refunds?

    As per our terms and conditions we do not offer refunds. Slay is a digital product and as soon as you subscribe you have access to all the content available on the app, so refunds cannot be issued ...

  • How do I change my subscription details?

    The only way to change your subscription details is to cancel the subscription that you are currently on and then start a new one.    Unfortunately, we will not be able to transfer your progress fr...

  • What can I do if the app is not working as expected?

    There are a few things you can try to resolve a technical issue (try relaunching the app after each one): Check if there are new versions of Slay available on the Apple App / Google Play Store. If...

  • Why has my subscription expired?

    If you did not cancel your subscription manually, it may have expired because your recurring payment has failed. Read more regarding failed payments here. Alternatively, you may be having troubl...

  • How do I cancel my subscription?

    There are three ways to subscribe to Slay: via our website, Apple App Store, or Google Play Store. In order to successfully unsubscribe from the app you will need to use the same method that you ha...

  • Can I access Slay on my Apple Watch?

    Slay is not yet compatible with Apple Watch. This is a feature that our team is planning to develop going forward, however, at this time more information about its release is not available.

  • Is Slay available in my country?

    We have made Slay available in every country that Apple App Store and Google Play Store would allow us to. To check if you can access the app, just visit the store on your device, search for "Slay"...

  • Is there a free trial period?

    Unfortunately, a free trial period is not available for the time being. 

  • How can I subscribe and which payment methods do you accept?

    There are three ways to subscribe to Slay: via our website, Apple App Store, or Google Play Store. Your subscription will give you access to the same content regardless of which method you use; how...